1945 Encima Dr, Concord, CA 94519

1945 Encima Dr,
Concord, CA 94519

925 890 3517
charliek@golden-eagle.org

Charlie Kaiser

Objective: Systems/Network administration, design, and implementation

Summary

· Highly skilled senior systems/network administrator with 9 years hands-on experience in a very demanding high-tech user community.

· Extensive experience with design, implementation, maintenance, and troubleshooting of NT and W2K Systems, Active Directory, and MS Exchange within an enterprise environment.

· Substantial merger, divestiture, and acquisition experience.

· Extensive project management experience.

· Ability to work independently, as member of project team, or as team lead.

· Excellent communications and customer interface skills.

· Ability to multi-task effectively in a high-pressure environment.

· Advanced analytical troubleshooting ability and capacity to accurately diagnose and repair mission-critical systems, using diverse resources to augment personal knowledge.

Experience

Inovis, Inc; (formerly Peregrine Systems/Harbinger) Concord, CA 1999-2003

Senior Systems/Network Administrator

§ Designed, built, maintained and repaired global Windows NT and W2K/Active Directory based server infrastructures, authentication domains, and MS Exchange email environments.

§ Critical involvement in the successful integration of worldwide M&A activities.

§ Implemented and monitored information security for global Windows NT/W2K-based server infrastructure.

§ Worked as part of global network team responsible for Cisco switches, routers, and Pix firewalls.

§ Trained IT personnel on all necessary hardware, software, or systems issues.

§ Level 3 Escalation of any and all IT related issues for local or global resources.

Key Accomplishments

§ Designed and implemented global Active Directory infrastructure and Exchange email organization as part of Inovis divestiture from Peregrine Systems, successfully completing project within extremely short six week total time span. Project involved sites in five US and three European locations (included both domestic and overseas travel), and was not allowed to impact ongoing production environment. Project was completed successfully on time and under budget with no business-hours downtime for any end users.

§ Designed and implemented disaster recovery protocols. As a result, data from all critical servers can be restored on-site with no downtime to production servers, including ability to restore Exchange mailboxes without taking mailbox servers offline. Several production data restores were necessary and all completed successfully.

§ Created and implemented patching and security policies for production servers and environment. Implemented ISS security systems to assist in preventing attacks. As a result, production systems have been unaffected by virus or worm attacks.

§ Designed and implemented high-availability paperless fax server solution for critical incoming faxes, allowing receipt and routing to appropriate personnel. Resulted in eliminating manually handled paper contracts and decreasing administrative overhead for sales department.

§ Implemented global Antivirus solutions. Result was 100% coverage of all production systems and ability to manage those systems from central locations.

§ Senior member of IT integration team for worldwide Harbinger/Peregrine Systems merger. Included domain and Exchange consolidation, AV software upgrade and replacement, standardization of corporate applications, and merger of DNS systems. Involved domestic and foreign travel and coordination with team of over 50 technicians.

§ Repeated this M&A work through several other acquisitions, including Extricity, Remedy, and Tivoli. All projects were completed on time and within budget.

§ Project lead on corporate-wide implementation of VMWare Desktop. Result was increased efficiency for end-users, lowered hardware costs in various departments, and reduced workload for IT department.

§ Successful remediation of Y2K challenges with 100% system and application availability pre- and post-Jan1.

§ Implemented and operated server and environment monitoring systems. As a result, all production systems can be monitored from central locations. Resulted in a substantial decrease in unplanned server downtime.

§ Relocated satellite offices in Salt Lake City, Denver, and Novato. Included hardware moves, configuration of routers, switches, and PIX firewalls. Resulted in increased efficiency for satellite offices as well as lowered cost and IT overhead.

§ Implemented remote server management ability for all production servers worldwide. This allowed for reduction in staffing at remote locations and reduced travel to overseas offices, resulting in direct cost savings to IT department.

California State Automobile Association (CSAA) San Francisco, CA 1985-1998

LAN/Desktop Support Specialist 1994-1998

§ Desktop computer support for a thirty-computer workgroup. Performed troubleshooting and repair for hardware, OS, application, network, optimization and configuration concerns as well as hardware and software installations. Supported environment included DOS, Windows 3.1, 3.11, 95, NT 3.51, NT 4.0, MS Office apps, RAS, DUN, CC mail, Netscape, Alldata and Mitchell-On-Demand electronic information retrieval systems.

§ Network administrator for a Windows NT LAN that included 10 workstations and a fax server.

§ Database administrator for client-server MS Access database run across this LAN. Responsible for importing new data, creating forms and reports as needed, and monitoring database performance.

§ Maintained and supported Internet access workstation, monitored connectivity and email operations, assisted employees in workstation use.

§ Prepared and wrote company position papers on legislative matters.

§ Produced technical journal for CSAA Approved Auto Repair shops called "Tech Talk". Production included all writing and layout using Adobe Pagemaker. Collaborated on technical articles for Via Magazine.

§ Reviewed mechanical evaluator's technical reports for accuracy and thoroughness.

§ Assumed management functions on an intermittent basis when group supervisor was unavailable. Included phone queue tracking analysis and second-tier customer complaint resolution.

§ Evaluated the potential for CSAA's Auto Tech Services Department’s Internet presence. Report and proposal led to the creation of CSAA's web site. Responsible for some site content, including automotive related articles and FAQ files. Proposed changes to improve site usability.

§ Designed and wrote MS Access database for technical information, service bulletins, and recalls.

§ Previous position at CSAA was Diagnostic Technician summer 1985 to spring 1994.

Certifications and training

§ Microsoft Certified Systems Engineer (MCSE)

§ Dell Certified Technician

§ Microsoft curriculum training: Active Directory, Exchange 5.5, SMS implementation and administration

§ Other training: Internet Security Systems products, Mcafee Antivirus

Technical Skills Summary

Operating Systems